WhatsApp users can register complaint with DoT against offensive messages

MUMBAI: In a move to curb down offensive messages on WhatsApp, the Department of Telecom (DoT) has opened a channel to allow people to register complaints. The department has urged WhatsApp users to furnish a screenshot of such message along with the mobile number and e-mail it to ccaddn-dot@nic.in.

People can now file a complaint with the Department of Telecom (DoT) against offensive messages received on WhatsApp, an official said Friday. “If anyone is receiving abusive/offensive/death threats/ vulgar WhatsApp messages, please send screen shots of the message along with the mobile numbers at ccaddn-dot@nic.in. We will take it up with the telecom operators and police heads for necessary action,” DoT Controller Communications Ashish Joshi tweeted.

The move comes in the wake of complaints by many public figures, including journalists, against abusive and threatening messages. The DoT, in an order on 19th February, had told telecom operators that the licence conditions bar carriage of objectionable, obscene or unauthorised content in any form on the network.

The order directed all telecom service providers to take immediate action against their customers for sending such messages as it is also a violation of customer declaration in the customer application form.

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