TRAI’s new pricing regime has helped consumers to save on monthly TV bills: Prakash Javadekar

MUMBAI: Information and Broadcasting (I&B) minister Prakash Javadekar has said that the Telecom Regulatory Authority of India’s (TRAI) new regulatory framework for the TV broadcasting sector has helped subscribers to save anywhere between 5-15% on their monthly TV bills.

“As reported by TRAI, the analysis of preliminary data of few large DPOs reflects actual savings by subscribers to the tune of 10 to 15% in Metro cities and between 5 to 10% in Non – Metro areas after implementation of the new regulatory framework,” Javadekar said in the Lok Sabha.

He further stated that there are a few cases of a marginal increase in prices of multi-TV homes where a consumer has more than one TV connection have been reported.

Javadekar also listed down measures down the TRAI has undertaken to ease the consumer concern. These include the following:

  • Provision of consumer corner and subscriber corner on the websites of services providers for the purpose of generating consumer awareness and to provide all required information at one place.
  • Provision of Consumer Care Channel on TV at Channel No. 999 for providing all the information related to TV services by the service providers.
  • Call Center established by TRAI for addressing consumer complaints.
  • Service providers have created their website and APPs.
  • Consumers can also provide their choice to call centre of service providers and through their local cable operators.
  • TRAI has developed the My Channel Selector Application which enables consumers to select the channels of their choice and asses their monthly bill.
  • TRAI has issued several directions, notices to service providers for addressing the concerns of the consumers and effectively implementing the new regulatory framework.
  • Numerous advertisements have been published in the Print and Electronic Media in various languages to make consumers aware about the various ways to exercise options and specifically highlighting the easiest way to choose their channels, sitting in front of the TV. Several videos have been developed and uploaded on TRAI website and other social media platforms.
  • TRAI has uploaded on its website, FAQs on the new regulatory framework, which are based on the clarifications and queries on various common issues generally sought by the consumers.

The TRAI, in order to ensure orderly growth of the sector and after due consultation process, notified the new Regulatory Framework for Broadcasting and Cable Services. The display of prices of all channels on Electronic Program Guide (EPG) and choice to consumers to choose channels which they want to view and pay only for that.