TRAI issues notice to MSO MC Transmission for violation of new regulatory framework

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MUMBAI: The Telecom Regulatory Authority of India (TRAI) has issued a notice to Punjab-based multi system operator (MSO) M C Transmission for non-compliance of the provisions of the new regulatory framework.

The authority on inspection of M. C. Transmission observed partial functionality of the website, non-availability of customer care centre and a toll-free number and non-functionality of customer care channel in violation of the provisions of the QoS regulations, 2017 referred to in preceding paras.

TRAI directs MC Transmission, Talwandi Sabo, Bhatinda, Punjab to resolve the issues mentioned in para 10 above and adhere to the provisions of the Telecommunication (Broadcasting and Cable) Services Standards of Quality of Service and Consumer Protection (Addressable Systems) Regulations, 2017 and to report compliance as per the new regulatory framework within five days from the date of issue of this direction.

On Wednesday, Chetak Cable Network and Citi Cable Net were issued directions for non-compliance of the provisions of the new regulatory framework.

On inspection of both the MSOs, the authority had observed partial functionality of website, non-availability of the customer care center and a toll-free number and non-functionality of customer care programming service in violation of the provisions of the QoS Regulations, 2017.

Both the MSOs, who are based out of Bhatinda, have been asked to report compliance as per the new regulatory framework within five days from the date of issue of this direction.

The regulator noted that the quality of service regulation requires distribution platform operators (DPOs) to provide customer care centre, establishment of website and customer care programming service.


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