TRAI directs Punjab’s Ganpati Cable to comply with QoS regulations

MUMBAI: The Telecom Regulatory Authority of India (TRAI) has directed multi system operator (MSO) Ganapati Cable to comply with the quality of service (QoS) regulations of the new regulatory framework.

During an inspection of Ganapati Cable, Mubarikpur Camp, Mohali, Punjab, the authority observed the unavailability of the website and customer care channel in violation of the provisions of the QoS Regulations, 2017.

The regulator has asked Ganapati Cable to adhere to the provisions of the regulations and to report compliance as per the new regulatory framework within five days from the date of issue of this direction.

The TRAI regulation mandates every distributor of television channels to establish and maintain a website for the purpose of publicity of information related to broadcasting services related to television offered by the distributor and for consumer awareness.

Every distributor of television channels will also have to provide a customer care programming service for the purpose of dissemination of information as required under the provisions of these regulations and for consumer awareness.

The distributors will also have to assign a unique number to the customer care programming service and display the said number on its website under the consumer comer and communicate the said number to the subscribers through running scrolls on the television screen and through any other communication means as deemed appropriate.

Last week, the authority had directed five West Bengal based MSOs to resolve issues being faced by their customers.

The regulator had issued directions to Multi Reach Media, Digicablecomm Services, GTPL Kolkata Cable & Broadband Pariseva, Barasat Cable TV Network, and Bhorer Alo Cable & Broadband to comply with the new regulatory framework.

The TRAI had stated that it has observed several issues on receipt of compliance report from the authorised representatives of the five MSOs during the meetings at its regional office in Kolkata and inspection of their websites.

Before that, the TRAI had pulled up four direct to home (DTH) operators for migrating long-term pack subscribers to Best Fit Plan.

The regulator had issued directions to Dish TV India, Tata Sky, Sun Direct, and Independent TV asking them to comply with the regulatory framework. The regulator stated that the DTH operators are not in compliance with the regulation 17 of the Telecommunication (Broadcasting and Cable) Services Standards of Quality of Service and Consumer Protection (Addressable Systems) Regulations, 2017.

The TRAI had directed DTH operators to desist from migrating long term plan subscribers to any new plan till the contracted period unless the subscriber opts out of it or the validity of the long-term plan expires, whichever is earlier.