TRAI directs Dish TV to comply with new regulatory framework, submit compliance report in 5 days

MUMBAI: After Bharti Telemedia (Airtel Digital TV), the Telecom Regulatory Authority of India (TRAI) has pulled up direct to home (DTH) operator Dish TV India for non-compliance of the provisions of the new regulatory framework for the TV broadcasting sector.

The regulator issued the direction to Dish TV to comply with the provisions of the new regulatory framework after receiving consumer complaints and the inspection of Dish TV’s website and the consumer premises. It has also sought a compliance report from Dish TV within five days from the date of issue of this direction.

TRAI stated that Dish TV is forcefully offering a bouquet of free-to-air channels with no choice to subscribers and without their consent. This is in addition to the channels opted by the subscribers and the following message is being displayed: – This is a free to air bouquet at no extra charge. If you have selected any pay channel, then this bouquet will not impact your NCF.

It also noted that most of the times, the consumers are not able to contact the toll-free number of Dish TV India to express their grievance.

Earlier this week, the TRAI had issued a direction to Bharti Telemedia (Airtel Digital TV) for non-compliance of the provisions of the new regulatory framework for the TV broadcasting sector.

In its direction, the TRAI had noted that Bharti Telemedia is forcefully offering a bouquet of free-to-air (FTA) channels with no choice to subscribers, without their consent and with no additional NCF. This is in addition to the channels that the subscribers have opted for.

It had also stated that the consumers are not able to contact the toll-free number of the DTH operator most of the time to express their grievance.

The TRAI had directed Bharti Telemedia to resolve the two issues and report compliance as per the new regulatory framework within five days from the date of issue of this direction.

The direction to Dish TV India and Bharti Telemedia comes close on the heels of the TRAI’s directions to six multi system operators (MSOs). While directing the MSOs to comply with the provisions of the new regulatory framework, the regulator had asked the MSOs to submit a compliance report within five days.

The directions were issued to Hathway Digital, DEN Networks, IndusInd Media and Communications Ltd (IMCL), Siti Networks, GTPL Hathway, and Fastway Transmission. The directions were issued following complaints received from consumers and inspection of consumer homes by TRAI officials.

Some of the common issues over which the six MSOs were pulled up include 1) forcing channels/packs to the consumers, 2) subscribers not being able to delete the channels, and 3) non-furnishing of printed bills to consumers.