Siti Networks launches mobile app for its cable TV customers
MUMBAI: Multi system operator (MSO) Siti Networks has launched My Siti mobile app for its customers. The My Siti app aims to give a convenient way to Siti’s 55 million consumers to access and operate their Siti Digital cable TV connection.
In line with the Telecom Regulatory Authority of India’s (TRAI) new regulatory framework, the app will give options to customers to indicate their choice of channels/bouquets during the transition period. My Siti App can be downloaded from Google Play Store to all Android-based mobile devices.
Siti has launched a multi-platform campaign to educate its customers on the app and the true power of choice. Siti has also activated the app for their 24000+ business associate network to help them take customer choice in compliance with TRAI’s migration plan. Siti has also activated the feature on its website and is aggressively reaching out to customers and partners through a multi-dimensional campaign.
My Siti app would also enable customers to select channels/bouquets/packages, make payment, and share feedback through an interface on their mobile phones. This is in line with SITIs philosophy of institutionalizing systems and process to drive business operations and compliances.
Siti Networks chief business transformation officer Rajesh Sethi said, “We have always worked towards giving the power of choice in the hands of our customers and enable transparency. My SITI app for customers is a testament to our resolve and a step that will empower our customers by providing real-time access to their accounts, payments and transaction history. We are also enabling customer choice for the successful implementation of the New Tariff Order and QoS regime.”