Reliance Digital TV told to pay compensation to Thane resident for service deficiency

MUMBAI: The Thane District Consumer Disputes Redressal Forum has directed direct to home (DTH) operator Reliance Digital TV (now re-named Independent TV), to pay compensation to a Thane resident for deficiency in service.

In its order dated October 12, the forum president SD Madake has directed the company to pay a compensation of Rs 20,000 along with 10% interest from March 2012 till realisation to Deepak Prabhu of Vishnu Nagar in Thane city. It has also directed the company to pay legal expenses of Rs 5,000 to the complainant.

Prabhu had filed a complaint in the forum contending that he was deprived of services by the DTH operator despite paying the requisite fee. The DTH operator, Prabhu said, has deprived him of the service from 21/02/2012 due to poor signal.

He alleged that he had paid an amount of Rs 1700 on 16/01/2012 and after four days the signal got lost while watching TV. The DTH operator demanded Rs 175 for sending a mechanic to ascertain the defect. This, the complainant said, is an unfair trade practice.

On its part, Reliance Digital TV argued that the present dispute arises out of alleged deficiency with DTH services which comes under the purview of disputes envisaged under Section 7B of Indian Telegraph Act, 1885.

It also stated that the complain is not maintainable since the complainant refused to pay the mandatory service charges. It also stated that that if the complainant does not wish to continue services, he will have to return all equipments provided at the time of installation of digital TV.

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