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TRAI releases draft direction on delivering broadband services
MUMBAI: The Telecom Regulatory Authority of India (TRAI) has released a draft direction on the delivery of broadband services in a transparent manner. The authority has also asked for comments from stakeholders.
All the telecom companies providing broadband (wire-line or wireless) services have been directed to provide on their websites as well as in all advertisements the usage details of all broadband tariff plans offered under Fair Usage Policy.
For fixed broadband service, the authority has directed telcos to provide (i) data usage limit with a specified speed; (ii) speed of broadband connection up to a specified data usage limit; and (iii) speed of broadband connection beyond data usage limit.
TRAI has directed telcos to provide this information to both new and existing subscribers on their registered email address and through SMS on their registered mobile number.
The authority has also directed telcos to mention (i) data usage limit with the specified technology (3G/4G); (ii) technology (3G/4G) offered for providing broadband services up to a specified data usage limit; and (iii) technology (2G/3G/4G) offered for providing broadband services beyond data usage limit for mobile broadband service.
The telcos will need to ensure that download speed of broadband service provided to the fixed broadband subscriber is not reduced below 512 kbps in any broadband tariff plan.
The telcos have been directed to alert the subscriber when their data usage reaches 80 per cent of the usage limit and ensure that such alerts are provided to the fixed broadband subscriber at each login after data usage crosses the said limit of 80 per cent.
The telcos also have to send alert to the subscriber either through SMS or unstructured supplementary service data (USSD) on their registered mobile number or email address each time when the subscriber’s data usage reaches 80 per cent and 100 per cent threshold, and furnish a compliance report.
The new directions propose to supersede the earlier direction dated the 27 July 2012 and direct all telecom service providers providing broadband (wired or wireless) services to furnish compliance with the new direction. This is to ensure transparency in the delivery of internet and broadband services and will protect interests of consumers of the telecom sector.
Stakeholders can furnish their written comments on the draft direction by 1 February. Counter comments, if any, may be submitted by 8 February.