18 Oct 2017
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TRAI directs MSOs to provide details of nodal officers to LCOs

MUMBAI: The Telecom Regulatory Authority of India (TRAI) has introduced a measure aimed at reducing disputes and easing liaisons between multi-system operators (MSOs) and local cable operators (LCOs).

TRAI today wrote to all MSOs to provide details of their nodal officers on their websites and inform the same to their linked LCOs.

The sector regulator has directed all MSOs to declare their nodal officers, which must be easily accessible to LCOs, physically as well as through email/mobile, so that they can interact with each other and resolve their issues in a time-bound manner.

This, TRAI said, will improve coordination between MSOs and LCOs.

The Telecommunication (Broadcasting and Cable Services) Interconnection (Digital Addressable Cable Television Systems) Regulations, 2012 stipulates that no MSO can make signals of TV channels available to any linked LCO without entering into a written interconnection agreement.

It also requires that each transaction between an MSO and its linked LCO be done in writing.

TRAI has said that the authorised representatives or nodal persons of the MSOs are either inaccessible or sometimes issue handwritten transaction notes to LCOs without any specific authorisation and company seal/stamp, which is not in line with the regulations in this regard.

These practices also give rise to disputes as LCOs are not sure whether the contact person is authorised by the respective MSO or not, TRAI stated.