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Fixed broadband speed should not fall below 512 kbps, says TRAI

MUMBAI: The Telecom Regulatory Authority of India (TRAI) has directed service operators to ensure that download speed for a user should not fall below 512 kbps under any fair usage plan, even after the assigned data quota expires in case of fixed broadband services.

In order to bring more transparency and help consumers keep track on data usage, TRAI has directed service providers to inform customers about the data usage limits of their broadband plans.

The authority has also directed service providers to inform customers about the extent to which speed of connection will be reduced in case users breach the ‘fair usage’ or data quota cap.

Currently, service providers reduce the data speed for the remaining period if the assigned data quota expires.

Broadband operators will have to provide alerts to subscribers through SMS on their registered mobile number/email each time their data usage reaches 50%, 90% and 100% of the said limit under their plan.

Telecom service providers should also maintain a portal/website so that users can check their usage at any time, it said.

The TRAI directive stated that, for fixed broadband service users, companies under ‘fair usage policy’ will have to specify data usage limit and the promised speeds, as well as speed of the connection after excess usage.

For mobile broadband service, operators will have to specify the technology used for providing the data services along with the usage quota, and the speeds offered after such data limits are breached. This information has to be provided on the telecom operators’ website as well as in advertisements, TRAI said.