MUMBAI: The Telecom Regulatory Authority of India (TRAI) has launched a new service provider’s portal for the broadcasting and cable TV sector. The purpose is to effectively communicate and educate service providers about the regulatory framework.
The regulatory framework for broadcasting and cable services prescribed by the TRAI stipulates various reporting requirements by these service providers.
This portal will harness the strength of ICT to create consolidated database of service providers of the sector, TRAI said.
Apart from the service provider’s portal, the regulator has also launched MyCall, MySpeed and DND 2.0 apps.
TRAI MyCall is an Android application for crowd sourced voice call quality monitoring. The app will help mobile phone users rate their experience about voice call quality in real time and help TRAI gather customer experience data along with network data.
The MySpeed App is a popular app on the Play Store with more than a million downloads. It allows customers to measure 3G/4G cellular data speed and send the results to TRAI. The app does not collect any personal user information.
The new version of TRAI MySpeed App will enable TRAI to obtain test-data form users in all service areas, without any action by the users. These tests would be brief, very infrequent for a specific device, free to the user and anonymous. The user may also do a test and submit the results, as before.
The crowd sourced data so collected can be viewed in aggregated form on the interactive map-based portal.
DND (Do Not Disturb) Services App enables smart phone users to register their mobile number under DND to avoid unsolicited commercial communication (UCC)/telemarketing calls / SMS. This is based on “Telecom Commercial Communication Customer Preference Regulations, 2010”.
The new release built ground up has an intelligent spam detection engine (for SMS only) to assist the subscriber in reporting. It also has crowdsourcing of data about offending messages and calls to speed up detection of unregistered telemarketers. It has updates about action taken on complaints.