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Facebook- Publicis event ‘Financial Services Forum’ unveils new possibilities in digital
MUMBAI: The ‘Financial Services Forum’, an event jointly hosted by Facebook and Publicis Groupe agencies in India, successfully concluded on 4th November 2015, and had many key learnings for brands in the banking, financial services and insurance categories (BFSI).
The event included leaders from Facebook and Publicis, as well as marketers from the BFSI segments, and there were discussions on how to best leverage Facebook as a powerful tool in performance marketing, segmentation of consumers and extrapolation of data, personalized marketing, creative and visual storytelling and effective use of Facebook’s ad serving platform Atlas.
Today more than 130 million people use Facebook in India of which nearly 90% access Facebook via a mobile device. Publicis Groupe is a leading marketing communications group with a phenomenal presence in digital marketing with brands like Performics, Resultrix, SMG Convonix, Sapient, Razorfish, Digitas LBI, and Indigo.
This forum is especially relevant in the context of the digital revolution that the country is undergoing and the resultant impact on the financial sector. There are over 200 million internet mobile connections in India – estimated in June this year, over 150 million in last October. There will be over 600 million smart phones by 2019. Every avenue remains transformed for the BFSI sector, be it transactions or marketing or creation of new products or channels and distribution.
Kirthiga Reddy, Managing Director, Facebook India said, “We are pleased to partner with the Publicis Groupe for the first ever Financial Services Forum. The financial services ecosystem has always been at the heart of economic growth and one of the first in adopting digital and CRM platforms in the country. This conference is about “growth” and how Publicis Groupe and Facebook can work together to help business in the segment grow, in the wake of the consumer’s shift from desktop to mobile.”
Anupriya Acharya, Group Chief Executive of ZenithOptimedia Group says that in the context of the Indian government‘s call for financial inclusion coupled with the fast transforming consumer journey, the given mobile revolution and now the Digital India initiative, the time to hold a seminar such as ‘Financial Services Forum’ made perfect sense.
Acharya states, “The BFSI sector is set to undergo complete transformation in the next few years. Facebook, with its tremendous mobile reach and equity is not only a great platform for Social and Display but also a powerful tool for Performance marketing. And hence, holds great potential to accelerate growth and business for the BFSI clients. I think that the forum was quite successful in highlighting this and answered a lot of key questions for the marketers. We hope it will help our clients to reflect on their digital assets, on whether they are fully mobile ready for the many millions of addressable consumers on boarding, and how data driven insights can drive thumb stopping content.”
Hanley King, Chairman, Starcom MediaVest Group, feels that Facebook’s immense reach, frequency of usage, deep mobile penetration and advanced targeting options, make it a platform like none other for the BFSI sector for driving both performance as well as brand awareness objectives.
Speaking on the sidelines of the first ever “Financial Services Forum” King remarks, “The question in everyone’s mind was how do we unleash the unique features of Facebook to drive tangible business results, especially in a category like BFSI which cannot purely depend on relevant exposures. What everyone took away from today’s event is that, in the context of the BFSI sector Facebook is not just a potent source for new customer acquisition but a powerful tool for driving customer retention, engagement and cross-sell opportunities.”
King further added, “I am sure that the case studies, new product features and tools that were showcased helped our clients see Facebook in a new light and they were able to walk away with a road map on how to translate the platform’s reach, along with its precise and deep segmentation of audiences to achieve their business goals. It has always been our endeavor to bring forth to our clients the best-in-class in digital and we are committed to partner with our clients in their journey to exploit the potential of platforms like Facebook to enhance their business.”