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Sterlite Networks to cut off broadband services from 12 Feb

MUMBAI: Sterlite Networks, a wholly-owned subsidiary of Sterlite Technologies Ltd, is shutting its fibre-to-the-home (FTTH) high-speed broadband service spread across six cities from 12 February.

The company will pull the plug on around 1.5 lakh customers availing the service, for reasons unclear at this point, reports The Economic Times.

Sterlite Networks retails broadband services in six cities under the FiON brand banner.

In a statement sent to ET a spokesperson said, “Sterlite is a provider of last mile FTTH network infrastructure to service providers, including telecom service providers and Internet service providers in India. Currently, Sterlite’s partners offer these services in six cities and have close to 1.5 lakh homes connected.”

The report mentions that the company has started informing FiON broadband customers about the stoppage of services from next month.

“We regret to inform you that we have decided to discontinue our FiON FTTH broadband services to all subscribers w.e.f. February 12, 2015, for reasons beyond our control,” said the company’s customer care service department in a mail to ET.

However, Sterlite has assured subscribers that it would “refund credit balances in customer accounts as on 12 February, 2015, within 30 days from the date of the receipt of the FiON broadband service withdrawal notice”.

It added that it “would be keen to help customers migrate to an alternate broadband service provider.”

The report further mentions that the FiON broadband service discontinuation exercise is likely to be finalised during Sterlite Technologies’ upcoming board meeting on 22 January.