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Indian consumers watching TV shows on TV sets dropping: Survey

MUMBAI: Signalling an accelerating shift in the digital video market consumer behaviour, the percentage of consumers who prefer watching TV shows on television sets plummeted by 55% over the past year, from 52% to 23%, according to the Accenture 2017 Digital Consumer Survey.

The global online survey of 26,000 consumers in 26 countries reveals that consumers increasingly prefer to watch TV shows on devices such as laptop and desktop personal computers and smartphones. More than four in 10 consumers (42%) said they would rather view TV shows on a laptop or desktop, up from 32% in last year’s survey. Thirteen per cent said they prefer watching TV shows on their smartphones, compared to 10% last year.

The report reveals a particularly steep decline over the past year in the percentage of India’s consumers who prefer to view TV shows on TV sets. That percentage dropped 78%, from 47% to 10%.

In the United States, the number fell 57% (from 59% to 25%), and the UK it dropped 55% (from 56% to 25%).

The decline in TV viewing over the past year tracks with a four-year trend. As recently as 2014, the survey revealed that nearly two-thirds (65%) of consumers preferred the TV set for viewing TV shows.

The most-recent findings, summarized in a new Accenture report titled Winning Experiences in the New Video World, show that only one in five consumers (19%) now prefer to watch sports games on their TVs, down from 38% in the prior-year survey.

Accenture India communications, media and technology MD and lead Aditya Chaudhuri“Over the past one year, we have seen a surge in the launch of over-the-top services both by global and Indian media and entertainment companies. The ever-increasing penetration of the internet mainly through mobile, backed by Wi-Fi and broadband, has helped this wave. This, coupled with high-quality content hosted by the content providers, has enticed the Indian consumers to view varied content both live broadcast and video-on-demand (Vod) on different devices,” said Accenture India communications, media and technology MD and lead Aditya Chaudhuri.

While consumers increasingly prefer to watch TV shows on laptops and desktops, the smartphone is becoming the preferred device for watching short video clips. In the most-recent survey, more than one-third (41%) of consumers said they would rather view these clips on their mobile handsets, a substantial increase from 28% last year. In contrast, the number of consumers who said they would rather watch video clips on their laptops and desktops dropped slightly, from 47% to 44% over the last year, while the number who said they prefer to view these clips on their TV sets dropped even more, from 16% to only five%.

The report makes several recommendations for how media companies should respond to the shift in consumers’ video consumption habits from TV sets to other devices. These include:

  • identifying new ways to engage consumers with more personalized video content across more types of screens;
  • using more granular consumer data, segments and predictive analytics to help anticipate consumer preferences and find content they desire; and
  • focusing more on their target audiences to identify exactly what content their viewers want to receive—and when, for how long and on what type of screen.