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Tata Sky services take a hit due to signal testing

MUMBAI: Several customers of direct-to-home (DTH) operator Tata Sky were in for a surprise as their television screens went blank due to signal outage. The mishap happened due to a change in parameters on the satellite.

It was a busy day for the DTH operator with thousands of calls and messages pouring in from angry customers who wanted immediate resumption of services to catch their daily dose of favourite programmes and, of course, the cricket World Cup. The technical glitch originated on Wednesday.

Harit-Nagpal-2Tata Sky MD and CEO Harit Nagpal said that a few thousand out of more than 10 million subscribers were impacted. The DTH operator had received 20,000 complaints of which 13–14,000 were dealt with by its technical team.

“We did a testing this morning. For capacity enhancement, we did parameter changes on the satellite due to which 15,000–20,000 customers got impacted. We have already looked into 13–14,000 of those complaints,” Nagpal said.

He further stated that the parameters have been reversed back to their original position. “We don’t know which dishes are misaligned. Every time we change parameters on the satellite, some dishes that are not aligned start getting disrupted signals. We did some testing for a few hours this morning. We have reversed them back to original parameters,” he explained.

Nagpal clarified that these are regular tests to enhance capacity. “We are adding channels constantly. Every three months we add new channels. Last year we added 70 channels. As the compression gets better, we can add more channels,” he averred.