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Dish TV receives CMMI-DEV, CMMI-SVC V1.3 ML4 certification
MUMBAI: Direct-to-home (DTH) operator Dish TV has been appraised at Level 4 (CMMI-DEV and CMMI-SVC V1.3) of the Capability Maturity Model Integration (CMMI).
Dish TV thus becomes the newest member of an elite club, as the Software Engineering Institute (SEI) website lists only 15 Indian companies that have been certified at Level 4 or 5 in the last three years.
Dish TV CEO Arun Kumar Kapoor said, “We are glad to become world’s first media and entertainment company to receive CMMI-DEV and CMMI-SVC V1.3 ML4 certification. At Dish TV, we are committed to delivering products and services of the highest quality to our subscribers. With the CMMI LEVEL 4 rating, we have demonstrated that we have built an infrastructure in our programme that clearly shows our commitment to serving our customers with highest standards of service, quality and exceptional delivery in what we do.”
“However, we don’t intent to rest on our laurels. For us this is an incentive to keep refining and fine-tuning our system and processes in our quest to give non-stop entertainment to our valued subscribers,” added Kapoor.
CMMI is a model developed by Carnegie Mellon University to improve process capability and benchmark capability of organisations worldwide. The first framework of the CMMI was established in 1987. It helps in improving timely delivery coupled with quality and cost effectiveness. CMMI benchmarking is the most prestigious recognition for IT and IT-enabled organisations across the world. This framework consists of five maturity levels. Levels 4 and 5 are known as high maturity levels and organisations assessed at these levels have the capability to quantitatively predict their delivery and quality performance using historical data based statistical models. These organisations demonstrate capability to accomplish and sustain their business objectives and performance.
Dish TV’s IT division has been successfully appraised for combined CMMI-DEV and CMMI-SVC V1.3 ML4 in April 2017. “This continual process improvement journey started couple of years back, and with sustained disciplined and committed effort this organisational excellence of fast and flawless delivery, coupled with future Readiness, was demonstrated in the rigorous appraisal,” said Maverick Quality Advisory Services’ (Worldwide CMMI Institute Partner) Dr Vinit Maheshwari, the leader of the nine-member appraisal team.